Customer Terms of Service

These terms are the agreement between you, as a customer, and [Legal entity name], operating as Restroom Trailer Express ("we", "the platform"). They apply when you post a job request, accept a bid or pay for a booking.

What the platform is

Restroom Trailer Express is a United States marketplace for renting portable restroom trailers and related units. We connect customers with independent rental businesses ("operators") and run posting, bidding, messaging and payments.

We do not own, deliver, service or pick up any unit, and we do not rent units to you.

Your account

• You must be able to enter a binding contract.
• Sign in with an email and password, or an external identity provider. Your email must be verified; two-factor authentication is optional.
• You are responsible for activity under your account. Keep your credentials safe and report misuse. Sign-in tokens are kept in browser cookies.
• For support, administrators may temporarily act on your account. Money-moving actions are blocked, and the action is audit-logged.

Job requests, bids and bookings

1. You post a job request with dates, location and unit requirements.
2. Operators bid with units, price, delivery and pickup dates, and sometimes a refundable security deposit. Some use auto-bid rules from saved searches and bid templates.
3. You accept one bid, and that creates a booking.

Keep your job request details accurate — operators price from what you post.

Your rental is a contract with the operator

The rental is between you and the operator, under the Direct Rental Agreement. The operator is responsible for the units, delivery, servicing, condition and pickup, and for its own licensing and insurance. We are not a party to it, and we do not inspect units or supervise operators.

Payments and escrow

You pay through escrow in three stages:

• Deposit — charged when you confirm the booking.
• Delivery — charged when the units arrive on site.
• Final — charged at pickup.

Sales tax may be added, a refundable security deposit may be held if the bid included one, and a promo code may reduce what you pay. Operators pay us a platform fee from their proceeds. When you confirm a booking you also accept the Customer Rental Facilitation Agreement, which covers the platform's role in that booking and how its money is handled.

Cancellations, deposits and disputes

• You can cancel a booking in the platform.
• Refunds follow a tiered schedule: the earlier you cancel before the rental start date, the larger the refund. The platform sets the tiers and shows them when you cancel.
• Any security deposit held is returned to your payment method after the rental, unless it is applied to amounts you owe the operator under the Direct Rental Agreement.
• If something goes wrong, open a dispute from the booking. Platform support reviews it, and may hold, release, refund or partially refund funds still held in escrow for that booking.

Site access and use

Provide safe, legal, accessible ground for delivery, placement and pickup, get any permits the site needs, and give accurate access instructions. Use the units as intended and do not move, modify or sublet them. Expect to cover loss or damage beyond normal use.

Reviews and ratings

After a booking completes, you and the operator can review each other. Operator ratings and review texts are public. Your numeric rating is public, but reviews written about you are private — only you, the operator who wrote them and platform administrators can see them.

Messaging and notifications

You and the operator message in the platform; support agents can join support and dispute conversations. We send notifications in-app and by email, SMS and web push. SMS follows your preferences and quiet hours. Marketing consent is separate and optional.

Prohibited conduct

Do not:

• Take a connection made here off-platform to avoid the platform fee, or pay outside the platform.
• Post false details in a job request, or use a payment method that is not yours.
• Harass, threaten or discriminate against operators, other users or staff.
• Scrape, overload or interfere with the platform.

Suspension and closing your account

We may limit, suspend or close an account that breaks these terms or creates a risk of harm. You can close yours at any time, but that does not cancel bookings under way or amounts you owe.

Disclaimers and liability

The platform is provided "as is". We do not promise that an operator will bid on your job request, or that a booking will go as agreed. To the fullest extent the law allows, we are not liable for indirect or consequential loss, and our liability for a booking claim is limited to the fees we earned on it.

Changes to these terms

We may update these terms. If a change is material, we will tell you before it takes effect.

Governing law

These terms are governed by the laws of [State]. Disputes we cannot settle through support will be handled in [Court or arbitration venue]. Our registered address is [Registered address].

Contact

Questions about these terms, a booking or a dispute: support@restroomtrailerexpress.com, Monday to Friday, 8am to 6pm PT. Privacy questions go to the same address — see our Privacy Policy.