Privacy Policy

Effective date: [Effective date]

This policy explains how Restroom Trailer Express collects, uses and shares personal data. It applies to everyone who uses the platform: customers who post job requests, and operators who bid on them and deliver units.

Who we are

Restroom Trailer Express is operated by [Legal entity name], [Registered address], United States, which is responsible for the data described here. We run the marketplace and its payments. We do not own, deliver, service or pick up any unit; operators do.

What we collect

• Account and contact details: name, email address, phone number, password, two-factor settings, and basic profile data from an external identity provider if you sign in that way.
• Operator business and payout details: business name and contact information, verification documents, and the bank account used for ACH payouts.
• Job and booking data: job requests, dates, unit requirements, delivery and pickup locations, site addresses, bids, saved searches and auto-bid rules, bookings, cancellations, disputes and reviews.
• Messages: in-platform conversations between customers and operators, and support and dispute conversations.
• Payment records: amounts, escrow stages, sales tax, security deposits, promo codes, platform fees, payouts and refunds. We do not hold your card details. Those are collected and stored by our payment gateway.
• Security data: device and browser information, IP addresses, and sign-in and session activity.
• Agreement acceptance records: which version of an agreement you accepted, the account that accepted it, and the time, together with the IP address and browser reported by that request.
• Preferences: your in-app, email, SMS and web push notification settings, including SMS quiet hours, and your marketing consent choice.

How we use it

• To run the marketplace: showing job requests to operators, handling bids and acceptance, creating bookings, and coordinating delivery and pickup.
• To process payments: escrow charges at each stage, sales tax, refundable security deposits, refunds under the tiered cancellation schedule shown to you at cancellation time, platform fees, and operator payouts.
• For safety, verification and fraud prevention, including operator business verification and detecting account misuse.
• To provide support and review disputes.
• To send service notifications, and marketing messages only where you have consented.

What we share

• Your counterparty. Once a booking is created, the customer and the operator each see what they need to fulfill it, including the site address, contact details and booking terms. Before that, operators see the job request details needed to bid.
• Reviews. Operator ratings and review texts are public. A customer's numeric rating is public; review texts written about a customer are visible only to that customer, the operator who wrote them, and platform administrators.
• Service providers. Our payment gateway, bank transfer providers, any external identity provider you use to sign in, and our email, SMS and push notification providers.
• Legal disclosures. Where required by law, or to protect the rights and safety of users and the platform.

We do not sell personal data.

Cookies

We use cookies to keep you signed in and to remember basic preferences. Your authentication tokens are stored in browser cookies; blocking them will stop sign-in from working.

Marketing consent

Marketing consent is separate from your account and from service notifications. It is optional and you can withdraw it at any time in your notification settings. Withdrawing it does not stop essential messages about your job requests, bookings and payments.

Retention

We keep account, booking and message data while your account is active. Payment, payout, tax and audit records are kept for the longer periods required by law and for resolving disputes. After that, data is deleted or anonymized.

Your rights

You can access, correct, export and delete your personal data. Much of this is available in your account settings; otherwise write to us using the contact details below, and we will respond within the time allowed by law. Some records, such as completed payment and tax records, must be kept even after an account is closed.

Security and audit logging

We protect data with access controls and encryption in transit. Changes to records are audit-logged, along with the device and IP information tied to the session.

Platform administrators may temporarily act on your account to resolve a support issue. While they do, money-moving actions are blocked, and the action is recorded in the audit log.

Children

The platform is intended for adults. We do not knowingly collect data from children, and we delete such data if we find it.

Changes to this policy

We may update this policy. If the changes are material, we will tell you in-app or by email and update the effective date above.

Contact

For questions or privacy requests, email support@restroomtrailerexpress.com. Support is open Monday to Friday, 8am to 6pm PT.